FREQUENTLY ASKED QUESTIONS

Absolutely! Faye Smith Agency represents three tiers of makeup and hair artists which enables us to accommodate every client’s styling needs and budget. You can review Master Stylist, Senior Stylist, and Junior Stylist portfolios and rates on our website. If your requested artist is not available we will advise on the most suitable available artist. Our team is mobile to any location in British Columbia and Ontario with our biggest teams located in Vancouver and Toronto.

Master Stylists are the most experienced. They are celebrity artists, award winners, published with specialized skills. Their services are priced the highest. Senior stylists are well established, skilled and experienced. They are the mid price point. Junior stylists are fresh out of makeup and hair school and are being mentored by Faye Smith Agency. Their services are priced low because they are still learning. All service are mobile to any location in and around Vancouver and Toronto.

Yes! We absolutely love Airbrush Makeup. This type of makeup costs a little bit more than hand applied makeup but it is absolutely worth spending the extra dollars to ensure your makeup lasts all day and all night. Airbrush makeup is great for oily skin types as it stays matte all day. A dewy finish can still be applied on top if desired. It requires little to no touch-ups which is fantastic for long days!

Yes! We carry a beautiful selection of hair accessories on our online shop (www.primpnproper.com) and in our Gastown Salon in Vancouver BC, Canada. You can purchase a hair accessory to bling up your hairstyle.

We no longer offer hair accessory rentals. You will need to purchase a hair accessory if you want to wear one in your hair.

We offer both retail and rental of clip-in hair extensions. We carry 16-22” lengths and general colours including shades of Black, Brown, Red and Blonde. Our hair extension rental service is only available for Vancouver hair styling clients and the surrounding areas.

While we do carry a large selection of hair extensions we do not have the right hair extensions for everybody. Depending on your hairstyle choice and hair color you may need to source out your own hair extensions.

No! While hair extensions do often help to make hair vision come to life they are not always needed and are by no means mandatory.

Yes we use the same brushes and products on every client. They are properly sanitized between each client to ensure the brushes and products are clean, sanitized and are as good as new for each person.

We travel anywhere and everywhere in the world. All expenses including food and travel must be paid by the client in addition to the service fees. A minimum booking may apply. We are travelling makeup and hair team with our main teams situated in and around Vancouver and Toronto.

You can fill out the booking form on our website contact page, email info@fayesmith.ca, or call our coordinators on 778-788-3552 to make an appointment.

For Brides we provide a complimentary touch-up kit which includes your custom lip color and applicator, powdered blotting papers and more. For everyone else touch-up kits are available to purchase but must be pre-ordered. If you do not pre-order a touch-up kit we recommend you have your own lip color and blotting papers with you to maintain your makeup throughout the day.

False eyelashes are included as a complimentary item with all of our makeup services excluding headshot makeup and children’s makeup. If you do not want to wear fake eyelashes it will not change the price of the makeup service. False  eyelashes are not compulsory and you are welcome to opt out of having them.

For weddings we recommend scheduling your makeup and hair artists to be finished at least one hour before you intend on leaving for your event. This allows buffer time in case the styling schedule is running behind, as well as time for you to get dressed and take photographs. More time is always better! For all other bookings we recommend at least 30 minutes prior to the time you need to leave for your event. Buffer time is always good to have.

Weddings take a lot of planning in order to ensure your wedding day hair and makeup schedule runs smoothly. We may exchange over 100 emails over the course of up to a year and sometimes more. We adjust your booking for you as your plans change, drafting schedules and revising schedules. The concierge fee covers a small amount of the cost of having a 24:7 coordination team who work hard to ensure all of your beauty needs are met.

Our artists travel long and far in order to be there for your beauty needs. Travel fees cover the cost of gas, parking, and a little for their travel time.

Please have a clean surface available for your artist to set up on, as well as a tall chair for makeup and a low chair for hair. They will need to be near an outlet and in good lighting such as next to a window.

We accept all credit cards including Amex, Interac e-transfer, debit, cash, and paypal.

We do not accept cheques.

Absolutely. We understand that plans change and we are happy to accommodate changes wherever possible. You can add or subtract services from your booking up until two weeks before the booking date for weddings, and 24 hours before for all other bookings. The 50% deposit remains non-refundable in all cases.

Gratuity is not included in our pricing. While gratuity is not mandatory it is very much appreciated by your artist. You can leave them a tip when you pay your final invoice, or give them cash at the time of the booking.